Cisco Business Edition 6000 Implementation and Administration (BE6KIA)

Cisco Business Edition 6000 Implementation and Administration (BE6KIA) -
Cisco Business Edition 6000 Implementation and Administration (BE6KIA)
  • Cisco Business Edition 6000 Implementation and Administration (BE6KIA)

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    3 Dages kursus

    Cisco Business Courses

    Kommende datoer

    Course Details

    After attending this course, you will be able to:

    Understand how to install Cisco Business Edition 6000 on Cisco UCS servers and VMware vSphere ESXi

    Understand and implement Cisco Unified Communications Manager and its features

    Understand and implement Cisco Unity Connection and its features

    Understand and implement Cisco Unified IM and Presence and its features

    Understand and implement Cisco Unified Contact Center Express and its features

    Understand and implement Cisco Prime Collaboration features

    Understand and present Cisco TelePresence Video Communication Server features

    After completing the lab exercises, you will be able to:

    Configure Cisco Unified Communications Manager

    Configure Cisco Unity Connection

    Configure Cisco Unified IM and Presence

    Configure Cisco Unified Contact Center Express

    Configure Cisco Prime Collaboration

    Explore Cisco TelePresence Video Communication Server

    Module 1: Cisco Unified Computing System Servers and VMware vSphere ESXi

    • Setup, access, monitor, and maintain the Cisco UCS C-Series servers
    • Setup, access, deploy, and maintain VMware ESXi for Cisco Unified Communications applications
    • Describe and license VMware ESXi and configure storage and networking in VMware
    • Describe virtual resources required for Cisco Business Edition 6000 deployments and virtual resource sharing
    • Describe Cisco OVA templates for Cisco Unified Communications applications
    • Create virtual machines for Cisco Unified Communications installations
    • Size and design Cisco Business Edition 6000 and related Cisco UCS servers

     

    Module 2: Cisco Unified Communications Manager 

    • Setup and license Cisco Unified Communications Manager using ELM
    • Describe dial plan components, call routing logic, and CAC
    • Register phones and synchronize users from LDAP server
    • Setup trunk connection to SIP service provider
    • Implement Extension Mobility, call coverage, and Mobile Connect

     

    Module 3: Cisco Unity Connection 

    • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
    • Synchronize users from LDAP server and Cisco Unified Communications Manager
    • Configure call routing and call handlers
    • Secure voice messaging to avoid external attacks

     

    Module 4: Cisco Unified IM and Presence

    • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
    • Deploy Cisco Jabber for deskphone and softphone mode
    • Integrate Cisco Jabber with Cisco Unity Connection and enable Enterprise Instant Messaging
    • Message archiving and compliance
    • Cisco Unified IM and Presence Federation
    • Module 5: Cisco Unified Contact Center Express
    • Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
    • Describe a the Cisco Unified Contact Center Express architecture, call flows, and agent selection
    • Configure and implement basic AA and ICD scripts

     

    Module 6: Cisco Prime Collaboration

    • Overview of Cisco Prime Collaboration and modules
    • Present features of Cisco Prime Collaboration
    • Design and deploy Unified Communications with Cisco Prime Collaboration
    • Understand Cisco Prime Telephony Self-Care Portal for subscribers

     

    Module 7: Cisco TelePresence Video Communication Server

    • Overview of Video Communication Server
    • Present features of Video Communication Server
    • Present video deployment architecture

     

    Lab Exercises

     

    Configure Cisco Unified Communications Manager

    Register phones

    Synchronize users from LDAP server

    Connect to a SIP cloud

    Implement mobility features

    Use media resources

    Implement daily automated backups

    Access user option pages

     

    Configure Cisco Unity Connection

    Integrate Cisco Unity Connection with the Cisco Unified Communications Manager and ELM

    Configure system settings

    Synchronize users from LDAP server and Cisco Unified Communications Manager

    Configure call handling and routing, message notification, and automate backups

    Access user option pages and web inbox

     

    Configure Cisco Unified IM and Presence

    Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager

    Deploy Jabber for deskphone and softphone mode

    Configure voice messaging integration and desktop sharing

    Implement Cisco Jabber in smartphone and tablets (BYOD)

     

    Configure Cisco Unified Contact Center Express

    Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager

    Implement AA and ICD scripts using CSQs

    Deploy agents with CCX services (CCX phone service and Cisco Agent Desktop and Supervisor) for customer call handling

    Perform reactive debugging

     

    Configure Cisco Prime Collaboration

    Integrate the existing Unified Communications applications with Cisco Prime Collaboration

    Deploy subscribers with Cisco Prime Collaboration and create orders for phones or services

    Setup the Cisco Prime Telephony Self-Care Portal for the subscribers

    Configure disaster recovery options

     

    Explore Cisco TelePresence Video Communication Server

    • Channel Partner / Reseller
    • Customer
    • Employee
    Prior to attending, you should have a basic understanding of servers and VMware, and know the Cisco Unified Communications portfolio of available products.