BE6KIA – Cisco Business Edition 6000 Implementation and Administration

BE6KIA - Cisco Business Edition 6000 Implementation and Administration Training
BE6KIA – Cisco Business Edition 6000 Implementation and Administration
  • BE6KIA – Cisco Business Edition 6000 Implementation and Administration

    3 Dages
    Business Skills
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    Course Details

    Objectives

    After attending this course, you will be able to:

    • Understand how to install Cisco Business Edition 6000 on Cisco UCS servers and VMware vSphere ESXi
    • Understand and implement Cisco Unified Communications Manager and its features
    • Understand and implement Cisco Unity Connection and its features
    • Understand and implement Cisco Unified IM and Presence and its features
    • Understand and implement Cisco Unified Contact Center Express and its features
    • Understand and implement Cisco Prime Collaboration features
    • Understand and present Cisco TelePresence Video Communication Server features
    • After completing the lab exercises, you will be able to:
    • Configure Cisco Unified Communications Manager
    • Configure Cisco Unity Connection
    • Configure Cisco Unified IM and Presence
    • Configure Cisco Unified Contact Center Express
    • Configure Cisco Prime Collaboration
    • Explore Cisco TelePresence Video Communication Server

    Outline

    Module 1: Cisco Unified Computing System Servers and VMware vSphere ESXi

    • Setup, access, monitor, and maintain the Cisco UCS C-Series servers
    • Setup, access, deploy, and maintain VMware ESXi for Cisco Unified Communications applications
    • Describe and license VMware ESXi and configure storage and networking in VMware
    • Describe virtual resources required for Cisco Business Edition 6000 deployments and virtual resource sharing
    • Describe Cisco OVA templates for Cisco Unified Communications applications
    • Create virtual machines for Cisco Unified Communications installations
    • Size and design Cisco Business Edition 6000 and related Cisco UCS servers

     

    Module 2: Cisco Unified Communications Manager 

    • Setup and license Cisco Unified Communications Manager using ELM
    • Describe dial plan components, call routing logic, and CAC
    • Register phones and synchronize users from LDAP server
    • Setup trunk connection to SIP service provider
    • Implement Extension Mobility, call coverage, and Mobile Connect

     

    Module 3: Cisco Unity Connection 

    • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
    • Synchronize users from LDAP server and Cisco Unified Communications Manager
    • Configure call routing and call handlers
    • Secure voice messaging to avoid external attacks

     

    Module 4: Cisco Unified IM and Presence

    • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
    • Deploy Cisco Jabber for deskphone and softphone mode
    • Integrate Cisco Jabber with Cisco Unity Connection and enable Enterprise Instant Messaging
    • Message archiving and compliance
    • Cisco Unified IM and Presence Federation
    • Module 5: Cisco Unified Contact Center Express
    • Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
    • Describe a the Cisco Unified Contact Center Express architecture, call flows, and agent selection
    • Configure and implement basic AA and ICD scripts

     

    Module 6: Cisco Prime Collaboration

    • Overview of Cisco Prime Collaboration and modules
    • Present features of Cisco Prime Collaboration
    • Design and deploy Unified Communications with Cisco Prime Collaboration
    • Understand Cisco Prime Telephony Self-Care Portal for subscribers

     

    Module 7: Cisco TelePresence Video Communication Server

    • Overview of Video Communication Server
    • Present features of Video Communication Server
    • Present video deployment architecture

     

    Lab Exercises

    • Configure Cisco Unified Communications Manager
    • Register phones
    • Synchronize users from LDAP server
    • Connect to a SIP cloud
    • Implement mobility features
    • Use media resources
    • Implement daily automated backups
    • Access user option pages
    • Configure Cisco Unity Connection
    • Integrate Cisco Unity Connection with the Cisco Unified Communications Manager and ELM
    • Configure system settings
    • Synchronize users from LDAP server and Cisco Unified Communications Manager
    • Configure call handling and routing, message notification, and automate backups
    • Access user option pages and web inbox
    • Configure Cisco Unified IM and Presence
    • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
    • Deploy Jabber for deskphone and softphone mode
    • Configure voice messaging integration and desktop sharing
    • Implement Cisco Jabber in smartphone and tablets (BYOD)
    • Configure Cisco Unified Contact Center Express
    • Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
    • Implement AA and ICD scripts using CSQs
    • Deploy agents with CCX services (CCX phone service and Cisco Agent Desktop and Supervisor) for customer call handling
    • Perform reactive debugging
    • Configure Cisco Prime Collaboration
    • Integrate the existing Unified Communications applications with Cisco Prime Collaboration
    • Deploy subscribers with Cisco Prime Collaboration and create orders for phones or services
    • Setup the Cisco Prime Telephony Self-Care Portal for the subscribers
    • Configure disaster recovery options
    • Explore Cisco TelePresence Video Communication Server

    Target Audience

    • Channel Partner / Reseller
    • Customer
    • Employee

    Pre-Requisites

    Prior to attending, you should have a basic understanding of servers and VMware, and know the Cisco Unified Communications portfolio of available products.

    Kommende datoer

      Jan 15 - Jan 17, 2018
    Copenhagen
      Apr 17 - Apr 19, 2018
    Copenhagen
      Jul 18 - Jul 20, 2018
    Copenhagen
      Oct 16 - Oct 18, 2018
    Copenhagen