Deploying Cisco Unified Intelligence Center (DUIC) 1.1

Deploying Cisco Unified Intelligence Center (DUIC) 1.1 -
Deploying Cisco Unified Intelligence Center (DUIC) 1.1
  • Deploying Cisco Unified Intelligence Center (DUIC) 1.1

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    3 Dages kursus

    Cisco Unified Contact Center

    Kommende datoer

     Jul 31 to Aug 2, 2017
    Horsens

    Course Details

    Deploying Cisco Unified Intelligence Center (DUIC) 1.0

    This is a three-day ILT course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

    Upon completing this course, you will be able to meet these overall objectives:

    • Provide a comprehensive overview of Cisco Unified Intelligence Center
    • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
    • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
    • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

    Module 1: Cisco Unified Intelligence Center Overview

    • Provide a comprehensive overview of the Cisco Unified Intelligence Center.
    • Introducing Cisco Unified Intelligence Center
    • Cisco Unified Intelligence Center Primary Goal
    • Cisco Unified Intelligence Center Deployment Models
    • High-Level Architecture
    • Personalizing Reports
    • Operation, Administration, Maintenance, Provisioning
    • Using Cisco Unified Intelligence Center
    • Working with Stock Reports
    • Dashboards
    • Managing Cisco Unified Intelligence Center Components
    • Cisco Unified Intelligence Center Controller
    • About the Administration Console
    • About Cisco Unified Intelligence Center Super User Roles
    • About Devices
    • Control Center Drawer
    • Cluster Configuration Drawer
    • Network Management Drawer
    • Tools Drawer: RTMT
    • Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
    • Understanding Cisco Unified Intelligence Center Deployment Considerations
    • Report and Database Compatibility
    • Deployment Models
    • Cisco Unified CCE Databases and Data Type Availability
    • Cisco Unified Intelligence Center Sizing Considerations
    • Member Nodes
    • Database Replication: Multiple Nodes
    • Understanding Cisco Unified Intelligence Center Security and License Types
    • Licensing
    • Sizing Tool
    • Licensing Compared to Feature Sets
    • Reporting: Template Modification
    • Report and Report Definitions
    • Value Lists and Collections
    • Security from Within Cisco Unified Intelligence Center
    • User List
    • User Groups

     

    Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security

    • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
    • Installing Cisco Unified Intelligence Center
    • Before You Install Cisco Unified Intelligence Center
    • Installation Process
    • Logging Into Cisco Unified Intelligence Center
    • Applying the License File
    • Define a New Member Node
    • LAB: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
    • Understanding Cisco Unified Intelligence Center Administration
    • Administration User Management
    • Managing Devices
    • Control Center
    • Report Scheduler Email Settings
    • Cisco Unified CCE User Integration
    • Managing Users and Security in Cisco Unified Intelligence Center
    • Security Model: Authentication
    • User Security
    • Predefined Cisco Unified Intelligence Center Objects
    • Permissions for Objects
    • Adding a User
    • Adding a User Group
    • Log In the New Users
    • Security Use Cases
    • Best Practices for User Security
    • LAB: Managing Users and Security in Cisco Unified Intelligence Center

     

    Module 3: Cisco Unified Intelligence Center Reports

    • Identify and discuss the reporting properties of Cisco Unified Intelligence Center.
    • Running Cisco Unified Intelligence Center Reports
    • Real-Time vs. Historical Reports
    • Stock Reporting Templates: Unified CCE
    • Review: Cisco Unified Intelligence Center Deployed with Unified CCE
    • Set Up Unified CCE as a Data Source
    • Run a Unified CCE Stock Report
    • Available Stock Reports: Unified CVP
    • Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
    • Run a Unified CVP Stock Report
    • LAB: Running a Stock Report
    • Using Value Lists and Collections
    • What Are Value Lists and Collections?
    • Associate a Value List with a Report: Database Query
    • Cisco Unified Intelligence Center Query Types
    • Associate a Value List with a Report: Anonymous Block or Stored Procedure
    • Create a Collection
    • Collection Types
    • Management and Security
    • LAB: Creating Value Lists and Collections
    • Using Permalinks
    • What Is a Permalink?
    • Report Permalinks
    • Dashboard Permalinks
    • LAB: Creating Permalinks
    • Modifying Cisco Unified Intelligence Center Stock Reports
    • How Reports Can Be Modified
    • Creating a Copy of a Stock Report
    • Modifying the New Report
    • LAB: Modifying a Stock Report

     

    Module 4: Cisco Unified Intelligence Center Custom Reporting

    • Provide a detailed description of how custom reports from normal data sources (Unified CCE and CVP) and new data sources can be created to meet specific customer requirements.
    • Understanding Cisco Unified CCE Key Concepts
    • WebView vs. Unified Intelligence Center
    • Characteristics of Unified CCE Data
    • Why Report Data Can Differ
    • Importance of Configuration and Scripting
    • Using Report Definitions
    • Report Definitions and Reports
    • Create a Report Definition
    • LAB: Creating a Simple Report Definition
    • Creating a New Cisco Unified Intelligence Center Report
    • Knowing Your Data Source
    • Reporting in a Multichannel Environment
    • Creating a New Report
    • Creating a New Report Definition and Report
    • Creating a Dashboard
    • Creating New Data Sources
    • LAB: Creating a Custom Report
    • Searching Call Detail Records
    • Call Detail Records
    • Importing a Report
    • Exporting a Report
    • LAB: Searching Call Detail Records
    • Channel Partner / Reseller
    • Customer
    • Employee

    The knowledge and skills that you should have before attending this course are as follows:

    • A working knowledge of Unified Contact Center Enterprise is desired.
    • A working knowledge of contact center operations is desirable.

    Certifications: None/Specialization