ITIL Service Transition

ITIL Service Transition Training
ITIL Service Transition
  • ITIL Service Transition

    3 Dages kursus
    IT Services Management
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    Course Details

    Overview

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:
    ITIL Expert Qualification: Service Transition Certificate

    Outline

    • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
      • Transition Planning and Support
      • Knowledge Management
      • Service Asset and Configuration Management
      • Change Management
      • Release and Deployment Management
      • Service Validation and Testing
      • Change Evaluation
    • Interaction of Service Transition processes with other Service Lifecycle processes
    • Managing communication and commitment
    • Managing organizational and stakeholder change
    • Technology and implementation considerations for Service Transition

    Target Audience

    CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

    Pre-Requisites

    Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

    Kommende datoer

      Oct 30 to Nov 1, 2017
    Copenhagen
      Jan 24 - Jan 26, 2018
    Copenhagen
      May 1 - May 3, 2018
    Copenhagen
      Aug 1 - Aug 3, 2018
    Copenhagen
      Oct 30 - Nov 1, 2018
    Copenhagen