ITIL Practitioner

ITIL Practitioner
  • ITIL Practitioner

    3 Dages
    IT Services Management
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    Course Details


    This highly practical course is designed to show you how to implement service improvements based on the ITIL¬ģ philosophy of ‚Äúadopt and adapt.‚ÄĚ In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

    Kommende datoer

      May 7 - May 9, 2019
      Aug 28 - Aug 30, 2019
      Oct 21 - Oct 23, 2019