UCCXA – Unified Contact Center Express Advanced

X

Kontakt os

Vi vil gerne høre fra dig. Udfyld denne formular for at forudbestilling eller anmode om yderligere oplysninger om vores leveringsmuligheder.

Tilmeld

Jeg vil gerne modtage e-mails med de seneste oplysninger og kampagner fra Insoft.

Databeskyttelse og privatliv

Jeg tillader hermed Insoft Ltd. at kontakte mig om dette emne. Jeg tillader endvidere Insoft Ltd.-, at indsamle og lagre mine personlige data med henblik på disse aktiviteter. Alle dine data vil blive beskyttet og sikret som beskrevet i vores privatlivspolitik.


Kommende datoer

  • 4 Dages
    Unified Contact Center

    Classroom + Online

    Course Details

    BESKRIVELSE

    This event is four-days instructor led training (ILT) focused on building knowledge base and scripting experience learned in CRSD / UCCXD classes. The courses contents of this training covers advanced techniques in scripting and overall CRS functionality. During this four day boot camp students implement functionality of UCCX using premium tools.

    KURSETS FORMĂ…L

    Upon completing this course, the learner will be able to meet these overall objectives:

    • Exploring the Agent Desktop Interface
    • Desktop Administrator to invoke behaviors that involve:

    Third Party applications and web based apps like:  Web Callback Option and Leave a Message in Queue.

    • Major focus on Scripting and Subsystem management.

    KURSUSINDHOLD

    • Session management Review
    • Build Common Utilities (Lecture / Lab)
    • Basic ACD Routing
    • Common / Good Practices
    • Database Setup / Steps
    • More ACD Routing
    • Advanced ACD Routing
    • Advanced ACD Callback Options
    • Advanced Database Configuration
    • Agent Desktop Configuration

    MĂ…LGRUPPE

    • Employee
    • Channel Partner / Reseller
    • Customer

    FORUDSÆTNINGER

    The recommended knowledge and skills that a learner should have for the best learning outcome include:

    • CRSD / UCCXD
    • CRS scripting and deployment