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Cisco Unified Communications Manager 9.x for Voice and Video Deployments (UCM9VV)


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Nov 2 - Nov 4, 2020
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Feb 10 - Feb 12, 2021
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May 12 - May 14, 2021
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Aug 9 - Aug 11, 2021
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Nov 3 - Nov 5, 2021
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  • Cisco Unified Communications Manager 9.x for Voice and Video Deployments (UCM9VV)
    3 days  (Instructor Led Online)  |  Collaboration (CLS)

    Course Details


    The instructor-led course, Cisco® Unified Communications Manager 9.x for Voice and Video Deployments version 2.0, is offered by Learning Services High-Touch Delivery. It teaches students how to deploy and manage a Cisco Unified Communications Manager (Cisco UCM) version 9.x solution. Integration with Cisco Unified Communications Manager IM and Presence 9.x and Cisco Video Communication Server (VCS) is covered. New features of Cisco UCM version 9.x, such as uniform resource identifier (URI) dialing and intercluster lookup service (ILS), are also covered. Extensive practical labs offer additional opportunities to learn by providing exercises to select, configure, and troubleshoot Cisco UCM.


    Upon completing this course, the learner will be able to meet these overall objectives:

    • Describe Cisco UCM configuration and services
    • Describe Cisco UCM integration with Cisco unified IM and presence
    • Describe Cisco UCM integration with Cisco VCS
    • Provision endpoints in Cisco UCM, including Cisco IP phones, Cisco video phones, and Cisco TelePresence® endpoints
    • Implement Cisco UCM dial plans and call routing
    • Configure URI dialing
    • Implement the ILS
    • Discuss and configure advanced call control features
    • Identify and use Cisco UCM monitoring and troubleshooting tools


    • Module 1: Cisco UCM Configuration and Services
      • Lesson1: Exploring Cisco UCM Basics
      • Lesson 2: Initial Configuration of Cisco UCM
      • Lesson3: Exploring and Activating Cisco UCM Services
      • Lesson4: Implementing Cisco UCM IM and Presence
    • Module 2: Provisioning of Endpoints in Cisco UCM
      • Lesson1: Fundamentals of Provisioning Endpoints
      • Lesson2: Configuring Jabber for Windows
    • Module 3: Cisco UCM Integration
      • Lesson1: Exploring Cisco TelePresence Basics
      • Lesson2: Implementing SIP Trunks
      • Lesson3: Integrating Cisco UCM and Cisco VCS
    • Module 4: Cisco UCM Dial Plans and Call Routing
      • Lesson1: Implementing Dial Plans
      • Lesson2: Configuring Class of Service
      • Lesson3: Configuring Call Admission Control (Bandwidth Control)
    • Module 5: Advanced Call Control Features
      • Lesson1: Uniform Resource Identifier Dialing
      • Lesson2: Intercluster Lookup Service
      • Lesson3: Configuring URI with LDAP Synchronization
      • Lesson 4: Implementing Cisco UCM and VCS Call Control
    • Module 6: Cisco UCM Monitoring and Troubleshooting
      • Lesson1: Troubleshooting Cisco UCM
      • Lesson2: Monitoring Cisco UCM with the Cisco UCM Real-Time Monitoring Tool
      • Lesson3: Implementing Call Detail Records

    Lab outline

    • Lab 1: Exploring the Lab Access and Topology
    • Lab 2: Configuring Initial Cisco UCM Setting
    • Lab 3: Configuring Cisco UCM Systemwide Parameters
    • Lab 4: Configuring Cisco Unified IM and Presence
    • Lab 5: Configuring Cisco Unified IM and Presence for Jabber
    • Lab 6: Provisioning Endpoints
    • Lab 7: Configuring Jabber for Windows
    • Lab 8: Configuring Initial VCS Settings
    • Lab 9: Configuring Cisco VCS
    • Lab 10: Configuring a SIP Intercluster Trunk
    • Lab 11: Adding Route Patterns
    • Lab 12: Configuring Class of Service
    • Lab 13: Configuring Call Admission Control
    • Lab 14: Configuring Uniform Resource Identifier Dialing
    • Lab 15: Configuring Intercluster Lookup Service (ILS)
    • Lab 16: Configuring a URI with LDAP
    • Lab 17: Configuring Cisco UCM to VCS Calls
    • Lab 18: Troubleshooting Cisco UCM


    This course is designed for technical professionals who need to know how to deploy and manage
    Cisco UCM for voice and video endpoints. The primary audience for this course includes:

    • System engineers
    • Technical support personnel
    • Channel partners and resellers


    The recommended knowledge and skills that a learner should have for the best learning outcome include:

    • CCNA® or CCNP® certification or equivalent experience
    • CCNA® or CCNP® certification or equivalent experience
    • Equivalent knowledges